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LetsGetChecked is a health diagnostics company where people can buy over 30 types of at-home health tests. Here, our editor shares their experience with this service.
A person who wishes to gain insight into their health and those who need routine testing may benefit from LetsGetChecked’s at-home testing kits. Its services may also suit those who prefer to take tests in a more private environment than in a doctor’s office or clinic.
In this article, a Medical News Today editor shares their experience using LetsGetChecked for several tests, including testosterone, vitamin deficiency, and sexual health testing.
The editor received their tests from LetsGetChecked for free, which does not influence their review. All opinions are the reviewers’ own.
Our tester’s experience at a glance
“The whole process was quick, simple, and relatively pain-free. I was impressed with how quickly my results came through, and I would recommend LetsGetChecked at-home tests to MNT readers for its user-friendliness and convenience. The convenience and insights are worth the price.”
LetsGetChecked is a diagnostic company with over 350 employees. Founded in Dublin, Ireland, in 2014, it launched in the United States in 2017.
LetsGetChecked has an online store offering a wide range of at-home health test kits.
Individuals can order health tests and access their profiles from their desktop or laptop computer, as well as by iOS and Android mobile applications. The kits include everything a person needs to provide a sample and send it back to a lab.
A person can view tests and access their results from their dashboard once logged in.
Accuracy
LetsGetChecked uses biomarkers for many of the tests. Biomarkers are molecules that may indicate a regularity or an irregularity in the body’s processes. It can also indicate that a person may have a health condition.
LetsGetChecked uses
Pros
- all tests are Food and Drug Administration (FDA) cleared and approved
- some tests are more affordable than competitors
- a person can take the tests at a place most convenient for them
- the tests arrive in discreet, unmarked packaging
- there is a live chat option for individuals to ask questions before making a purchase
- results are usually available within 2–5 days
- there is a large number of tests available
- if a person has a positive result, they can speak with a nurse for advice
Cons
- individuals are unable to request specific tests that are not listed
- there are no health assessments are available
- some users report the company does not promptly delete personal information
- the company does not ship worldwide
- there may not be as many tests as some of its competitors
Once a person receives the test, they can follow the instructions within the kit. The general steps include:
Providing samples
People can take the samples needed for their test anywhere they feel comfortable, but the tests will specify when they should take the samples. For example, this could be a time of day, the time since exposure, or the day of a person’s menstrual cycle. When they have provided the samples, a person has to return them to LetsGetChecked using the shipping label provided.
Specific instructions apply to each type of test. A person can access information about the tests on the company’s website, including the best time to take samples and which tests require a fasting period.
Sample types include saliva, urine, and blood samples.
Our editor’s experience
“The instructions for LetsGetChecked tests are very easy to follow. The kit shows you step-by-step the process of collecting your sample, with illustrations to guide you. For finger-prick tests, there are tips on where to take your sample from and how to extract enough blood for the test, which was very helpful for me, having never taken a finger-prick test before. Typically, I have had blood drawn from my arm.
“Providing a blood sample was simple. For those worried about whether the lancet hurts: the pain was a slight pinch followed by a very mild ache. The incisions are very small, at around a millimeter. There will be some tenderness the next day, but not enough to interfere with typing or other everyday actions. Overall, it was quick and relatively painless, taking about 5–7 minutes.”
Returning samples
A person must return their sample to the lab on the same day they take the test. The company usually asks that customers take their test before 10 am. LetsGetChecked provides the appropriate packaging.
A person can track their sample from when it leaves their home until it arrives at the LetsGetChecked facility.
The lab will notify the customer once their samples arrive. The notification will also state when their results will be available.
According to the website, this is within 2–5 working days.
Analyzing samples
LetsGetChecked uses robotics and automation to process a person’s samples quickly. The company processes the samples in one of its CLIA-accredited laboratories and operates a barcoding system to ensure confidentiality.
Once the lab has analyzed a person’s test, a team of LetsGetChecked physicians will review the results. A nurse from the medical team will contact the individual to explain their results if they are abnormal, offer advice for lifestyle changes when appropriate, and in some cases, offer prescriptions.
LetsGetChecked will retain the user’s health records and results, and the user can access them from their personalized LetsGetChecked dashboard.
Our editor’s experience
“My results came in just one day, and I was impressed they came through so fast. However, I tested this product in the United Kingdom. Shipping times may be longer in the U.S. as the company’s website states it has labs in just two states: New York and California.”
LetsGetChecked offers over 30 health tests on its website or app. A person can choose from the following testing categories:
LetsGetChecked states its coronavirus tests are suitable for people ages 2 years and above. However, all other tests are for people ages 18 and over, making them unsuitable for children and adolescents.
The content of the LetsGetChecked health test kits varies depending on the type of test a person chooses. However, an at-home health test kit can include:
- instructions on how to take the test
- a patient ID
- sample collection tubes or containers
- adhesive strips
- swabs
- sterile wipes
- a biohazard bag in which to place samples
- a return envelope
Support services
LetsGetChecked claims that a person can access support 24–7, including video guides and phone calls, during which a person can get guidance from LetsGetChecked nurses on the company’s medical team on the testing process.
A person can also get help with their sexual health prescriptions. The company states a person can remain anonymous if they need to. Individuals can arrange a mail-to-order setup, which means they will get their prescriptions delivered to a location of their choice.
People can sync the health data from their wearable devices, such as an Apple Watch or Fitbit, to the LetsGetChecked dashboard, which can help the company’s system gain deeper insights into their health. A person can also request a call from the website to talk with a nurse about their test results.
On the Better Business Bureau (BBB) website, LetsGetChecked does not have a positive reputation. It has a D- grade and is not accredited with the BBB. A D- minus grade corresponds to 60 out of 100 points on the BBB’s scoring scale. A company’s grade is based on a variety of factors, including:
- how quickly and effectively the business responds to and deals with complaints
- the type of business it is and whether it raises safety or legal concerns
- the age and size of the business
- how transparent the business is about its practices
- the company’s advertising practices
- how it adheres to BBB policies
The average customer rating is 1 out of 5 stars. However, there are just nine reviews live, meaning they will not represent a wide range of customer experiences.
Complaints people have submitted to the company’s BBB profile mention receiving expired test kits, having trouble with refunds, and finding the healthcare support unhelpful.
The company features reviews from Trustpilot on its website, which are much more positive than those on the BBB. These reviews praise the company’s reliability, speed, and customer service.
According to the company website, LetsGetChecked will not share personal data with third-party agents without the user’s explicit consent. However, it may share this information with state health agencies if necessary.
LetsGetChecked assigns a unique barcode consisting of an alpha and numerical code to ensure anonymity. Users can use these codes to track their samples and access their results through the company website and app. A person’s results are also password protected.
If someone wishes to share their results with a doctor, they can print or download a copy. However, this feature is only available in the U.S. and the U.K.
A person does not need a prescription to order a kit from LetsGetChecked. They can purchase a health kit directly through the website or app.
Buyers will follow the steps below to order a test.
- Visit the LetsGetChecked website or use the app and browse the available tests.
- Choose a test and add it to the cart.
- Create an account with LetsGetChecked. A person must provide an email and choose a password to make an account.
- Choose the shipping address and enter payment information.
- Once the company has secured payment, it will ship the test with a next-day delivery service. Individuals will receive tracking information via text message or email with a notification when their test is out for delivery.
- Once a person receives their test kit, they need to activate it by answering health-related questions from their dashboard. A LetsGetChecked medical team member will review the submitted record in real-time and provide extra support if needed.
Shipping
LetsGetChecked claims that shipping is discreet, with tests delivered in generic packaging. Users can choose between standard shipping, which takes around 5 business days, or express delivery, which takes 1–2 business days and requires a signature.
LetGetChecked ships products to the U.S., U.K., Ireland, and Canada.
It does not ship to the following U.S. areas:
- Rhode Island
- New Jersey
- Alaska
- Army Post Offices (APOs)
- Fleet Post Offices (FPOs)
- Diplomatic Post Offices (DPOs)
Cancellations and returns
According to LetsGetChecked, customers can return most tests if they are unopened with the seals intact.
However, it is not possible to return COVID-19 tests for health protection reasons.
If someone wishes to return their test kit, they can inform LetsGetChecked by post or email and return it within 14 days.
A person is responsible for the cost of return postage.
LetsGetChecked will process the customer’s refund once it has received the kit. According to the company website, this is within 2–5 business days.
LetsGetChecked accepts most major credit cards and pre-paid gift or credit cards from major credit card companies. It also accepts Apple Pay, flexible spending account (FSA), and health savings account (HSA) cards as payment methods. However, as with other online companies, LetsGetChecked does not accept health insurance.
A person can also consider a LetsGetChecked subscription if they need routine tests. Upon checkout, people can choose a subscription to receive kits every 3 months for a 30% saving, 6 months for a 20% saving, or 12 months for a 15% saving.
While users cannot skip or pause the subscription, they can cancel at any time and reactivate it within 12 months.
There are alternative brands that a person may consider. These include:
- Everlywell: Similar to LetsGetChecked, Everlywell offers more than 30 at-home kits and FDA-authorized COVID-19 test kits. Learn more about Everlywell.
- Quest Diagnostics: A person can order their health tests with Quest Diagnostics, which the FDA has also authorized to sell COVID-19 at-home testing kits.
The table below shows how LetsGetChecked compares with its competitors.
| Number of tests available | Results time | Price range | |
|---|---|---|---|
| LetsGetChecked | 37 | 2–5 days | $89–$249 |
| Everlywell | 34 | 5–7 days | $49–$249 |
| Quest Diagnostics | 60 | 2–5 days | $0–$475 |
People should consult a doctor if they are concerned about their health or any conditions listed in this article. They should also speak with a doctor before taking any action based on the results of any tests they take.
A person should also seek medical advice when looking for at-home tests for help with choosing kits that will be safe, accurate, and appropriate for them to take.
The
LetsGetChecked uses CLIA-accredited labs, and licensed healthcare professionals review all test results. This may make the test results more reliable than other companies that do not follow these steps.
LetsGetChecked states that it uses the same labs that a person’s primary care provider would to analyze test samples. People should follow instructions carefully to ensure they collect and store their sample correctly to give themselves the best chance of getting accurate results.
LetsGetChecked states that it does not sell customers’ personal information for money. However, it may share information for purposes it seems legitimate, such as providing its services through its healthcare providers, affiliates, and partners. It also uses customers’ information for research purposes, providing targeted marketing on third party sites, and more. People can read about how the company uses customer data in its privacy policy.
LetsGetChecked does not prescribe medication. People must follow up with a doctor to discuss their test results and any treatment they may need.
Peter Foley founded LetsGetChecked in 2014 to provide early screening products and help people get tested at home.
LetsGetChecked’s headquarters are in the U.S. and Dublin, Ireland. Its shipping services are available to these areas and the U.K.
LetsGetChecked states that most people will receive their test results within 2—5 days after the lab receives the sample.
LetsGetChecked uses CLIA-accredited labs, and healthcare professionals review all test results. This may make the test results more reliable than other companies that do not follow these steps.
However, people should always follow the instructions carefully when collecting a sample. Incorrectly collected samples may lead to invalid results.
LetsGetChecked has a section underneath each product page that details when a person may consider using a test. People may wish to read the pages carefully to ensure they are choosing the correct test for their needs.
LetsGetChecked offers at-home test kits that are available via its website or mobile app. The company provides subscriptions, 24–7 support, an online health dashboard that allows customers to access results directly, and more.
Lois Zoppi, an editor for Medical News Today found that using LetsGetChecked was simple, with quick turnaround times. However, a United States resident may have a different experience, as the company only has laboratories in New York and California.